Bought this based on good reviews . First appliance I received had been damaged in transit (and looked used) , which I put down to why it was so noisy when in use- called AO (who were golden) and they arranged a replacement . Second one looked brand new , but the same rattling noise is heard when using the microwave . The casing does not appear to be flush and vibrates . I tried on different surfaces but the same issue . Am unsure if I have received two bad products - but will be returning for a refund .

Haven't used all of the features yet BUT when using the microwave function, the appliance is VERY noisy. Appears to be the outer casing vibrating. Not impressed, the build quality appears to be poor.

Overall, I am very happy with this product. It works very well. The reasons for withholding a couple of stars are that it is a bulky item, so takes up a lot of space in our small kitchen and the instruction booklet has to be downloaded and looked for in the blackhole of my phone everytime I want to use it. A paper copy would have been useful. Also, some of the automatic programs tend to overcook the food, so it's worth keeping an eye on it ready to rescue it once it's done. It does do a lot though, so I would still recommend it to others.

Really good microwave oven with lots and lots of different features including the grill which works superbly. My only criticism is that the 900W microwave setting does not seem to be very strong! Have to microwave food twice sometimes on that particular setting. Other than that, no issues.

this is the 4th samsung micro weve had because my husband likes to stick with what heis used to! the cooking feature are superb and cooks a massive range of meals but in this latest model made in may 2020 it doesnt seem as well made it has a lot of sharp edges on it which none of the others had and the door is veryy stiff and also is has avery sharp edge on it you have to be careful not to catch yourself when wiping it so am a bit disappointed hence the 3 stars with the casing but cant fault the cooking features

Using this is a bit of a challenge . The instructions are poor and in some cases appear to me to be inaccurate .For example,page 23 "Dough proof/yoghurt guide" there are three settings but I can only find two.. The maximum temperature of 200c might prove a limitation. Buttons are pleasant to use.Light pressure means I sometimes change setting inadvertently I'm sure I shall get to enjoy the machine in spite of the above negatives Experience limited to about a week

I bought this three months ago as a novice microwave user and am very pleased with its performance. I decided that a combination microwave was more attractive option than the current air fryer trend as a way to reduce traditional kitchen cooker use and hence energy consumption. I haven't used the automated settings as generally they don't seem relevant to what i want to cook, and there isn't a handy printed reference book to grab; they have to be downloaded in digital format, and aren't that clear anyway. The combi options have been a great success; sausages are piping hot and brown on both sides in 8 minutes, potato jackets or wedges are light and fluffy in about 20 and the shelves allow both to be cooked at once. typically though for a microwave the timings vary considerably with the quantity of food being cooked. It loses a star for the reasons that others have given. The worst is the crisping tray which doesn't naturally centre itself and ALWAYS needs adjusting at least twice to stop it arcing on the back of the cooker. The shelves are also a bit fiddly to fit when using both, particularly if one shelf has a different cooking time to the other. I also find setting the timer is less than slick for longer settings. The start button is repeatedly pressed for 30sec intervals (40 times for a 20 min setting !!) or you wind the master control round and round to get to where you want to be. No wonder there are reports these controls fail prematurely and it does make me question the longevity of the product. I wouldn't have bought it without the Samsung offer of an extended warranty.

Bought to replace a Panasonic, not the best decision, but the Panasonic went pop. A part arrived damaged, its taken 3 weeks and some aggravation to get a replacement. Defrosting is not as good as the old machine, leaving parts of the food frozen and other bits cooked. No easy function for the microwave special, jacket potatoes and some how dries them up rather than crisping. Has presets for pizzas and chicken wings, but not my thing. So more than a bit dissapointed