Skip to Content
Basket
    AO BusinessThis site is for trade customers only.Login, or call us on 01204 672 681.

    Customer Reviews - Samsung WD10T654DBH Washer Dryer White

    Customer Reviews - Samsung WD10T654DBH Washer Dryer White

    Samsung Series 6 AddWash™ WD10T654DBH Washer Dryer - White
    £724.17 Ex VAT
    • 10.5 Kg Wash Load
    • Quick Wash
    • Manufacturer Warranty Domestic Use Only
    • Delay Timer
    • Dimensions (cm) - H85 x W60 x D60
    4.6 / 5
    28
    6
    0
    1
    1

    Seriously disappointed with Samsung

    1/5
    Really sad that this broke within 4 weeks of use. AO replaced it although the delivery driver that installed it did so incorrectly so it flooded the kitchen. 10 minutes later it also broke. 2 engineers from AO came the next day and confirmed it was indeed broken too. Absolutely gutted. 2 Samsung washing machines sent and of absolutely no use. Hundreds of pounds worth completely useless. I can't fault AO for their help in dealing with this and sending replacements at all. Samsung on the other hand were downright rude. I explained I couldn't give them the model number as it was inside the door which was locked due to the machine being broken and full of water. I was told they wouldnt send an engineer until I gave them this number. I was then instructed to drain the machine. I said the machine is full of washing and water and seriously heavy. The woman's exact words were "How old are you? Surely you can manage!" She was so rude that the call ended up with their complaints department. Never been spoken to like that before and I'm not one for making a fuss usually either. AO have sorted another brand replacement now and really did give me a call back to ensure everything was OK and as it should be. 5* AO
    Fiona

    Disappointing

    2/5
    Door leaked in 3 places after 18months and no replacement doors available and at the same time the ball bearings went and machine had to be replaced. AO were amazing but sadly you have to contact Samsung first (several times) which is a time consuming and difficult experience. Would I buy this product or anything Samsung again? No, it was just easier and more convenient to get the replacement.
    Rose Octon

    It hasn't disappointed so far, apart from long washing+drying cycles

    4/5
    The tumble drying function works ok. Sometimes clothes might need to be hung out for an hour or so afterwards or run through an additional shorter drying cycle. To wash and dry clothes the cycle takes about 6 or 7 hours. The app functionality is useful to see all the different functions the washer dryer can offer, and what the different functions entail. No problems so far but have only had for a month or so. Seems to be a quiet machine.
    George

    My new Samsung Washer Dryer

    4/5
    Absolutely love my new Samsung washer dryer! It does everything it says it is to do and you have a lovely sing song tune at the end of the cycles to let you know it has finished. The team at AO that came m to install my new machine were friendly and experienced in their field of work. I am so happy!
    Wendy Beale

    Very good washer/dryer

    4/5
    Decent machine. It’s very quiet when washing or spinning. I really only have two gripes, both minor: 1. There seems to be no way to set the machine come on after a set delay, or at a given time. I would really like to be able to load it up and have it start running at night after I’ve gone to bed. 2. Very minor, but since this is installed in the kitchen under the counter, I am forever accidentally touching the start button. The silly power up noise is driving me crazy. Apart from that, it does what it advertises. Clothes come out clean and dry.
    Glen Menendez

    Great machine

    4/5
    A great machine so far. I don't think however that I can set it to come on at a certain time (can't see it in the app either), hence 4 stars and not 5.
    Lee

    Great machine

    4/5
    Great product and worth the cost. Very useful features, only shame is you cannot set off the wash or det a delay timer from the app.
    Daniel hodgson

    Worth the money

    4/5
    It has been one week since we receive the washer dryer and I couldn’t be more happy with it. It’s so quiet on every cycle ??and clothes came out clean and fresh ?? there is 2 or 3 programs that you can do full load and plenty of cycles with half load. The only minus is energy efficiency which is E but it is really worth it. Highly recommend!
    Karolina