We got fed up with using Dysons as they're incredibly heavy and have found the Henry really easy to use. Although the cleaning ability is only given a C rating, we've found it cleans much better than our previous Dysons on both tiles and carpet and overall, although using bags is an aggravation, the weight and cleaning far outweighs the inconvenience. Plus who can't be charmed by the smiling face - well, except our cats!
Delivery by AO was swift and can't fault the process at all.