Service and delivery from AO was excellent. The dryer is very disappointing as it seems to wrap washing into a ball, particularly bed linen. Any items that have drawstrings such as shorts and jogging bottoms end up with the drawstring being completely tangled. I don’t think this dryer has reverse drying which causes the problem. I would not recommend this model.

So far, so good. Replaces a 2year 2 month old (lightly used 2 times a week when weather bad) Samsung Heat Pump model (just out of warranty) with failed heat pump. Samsung were less than helpful in arranging someone to look at it (I was happy to pay) so got an independent to look at it who diagnosed heat pump failed. Disappointing as very little use. (Quoted cost for repair was £600 if and when they could get the part which was out of stock!) Why buy another Samsung? When it worked brilliant and at the moment it has 5year warranty (in my opinion essential). Make sure you register 5 year warranty you have been warned

I’m loving my Samsung dryer still trying to workout the correct settings to use as sometimes as I’m being over cautious I’m finding that the clothes are not coming out completely dry (tell the truth I don’t want be buying back the Mrs any new jumpers Lol ??) but I love that it’s super quiet as well that really helps

The only reason this product will save you money is that it will be faster to dry your clothes outside or near a radiator. It is sooooo frustrating. Towels take over 3 hours to dry. Nightmare in a busy household. It looks nice though and the light inside is a nice touch. I don’t recommend it at all. Sorry.

Okay drier but takes many hours to dry anything, clothes never feel warm

The drying time options are varied but I have taken to just using the same one all the time. It’s quiet and does its job well. I don’t think it is great value for money but that’s just my opinion, time will tell

Looks smart and is really quiet, dries well overall but occasionally can leave some thicker items slightly damp

The machine is very energy efficient as you would expect. It leaves clothes smelling great and it's very quiet. But it does take much longer to dry and most of the time the clothes are not fully dry when the cycle is finished. We often have to put on a second cycle to dry them so the sense AI technology needs to be improved. Also the Samsung app / wifi is a bit pointless and Alexa skill doesn't really work.