Had this product just under 5 months when we noticed the door seal starting to crack and breakup! Contacted Hisense customer service with this issue including photos basically thier reply was to blame us for thus issue and passed us onto a seperate repair company who wanted to charge us £199 + vat to have the seal replaced!!! Absolutly discusted with how Hisense treat their customers this is the 2nd time I've had to deal with their customer service dept and on both occasions they passed the buck! Won't be ever buying a Hisense product again.

Washer machine delivered without water inlet hose and several other items. Contacted both AO and Hisense the same day as delivery and parts have been “sent out” several times. It’s been 25 days since the delivery of the washer machine and still no parts have arrived. Seems that either companies don’t care at all.

I’ve found the washing machine easy to use. It seems very economical on my smart meter to use. My only problem with it is the choice of programmes. You’ve either got a 15 min 1kg option or the next one is 1hr 50 min full load. There’s no in between and can’t reduce the time of one or increase the time of another. I find this frustrating.

It is a lovely machine and the drum size is great, however, this machine is severely let down by two things: 1. Spin speed is 1400 and the clothes are still very damp when they come out and therefore take ages to dry unless you have a powerful dehumidifier or a tumble drier - only takes 52% of the water out - huge let down as most people dont have pace for a tumble drier and cant afford to run one these days either. 2. The wash cycles take hours! Ridiculously long wash cycles. Like over 3hrs! It does have a 15 minute wash cycle but then you can only place a very small light load in for that so no point having the 12kg drum size! I cannot understand why they dont have a 30 minute wash cycle that allows full capacity load and 1600 spin to rinse clothes properly - I had no idea when ordering that 1400 spin was that useless and left clothes so damp after rinse and spin.

I hate this machine! It takes 4 hours to do an eco wash!!! The shortest wash with a full machine is 2 hours!!!

It’s ok. The short washes only spin at low speed so it’s not the quickest machine by far. Quite quiet and decent drum size. Looks smart

Just received the hisense and jave used it twice so far, the quick wash of 35mins is great if we have warm weather all yr round tp put it on line as it only spins on a 800 spin so have to re spin clothes which takes another 12mins on a 1400 spin in order dry in tumble so not that good. Even though it has many functions they are ridiculously long so won't be using them seeing how electric gone up. So far only thing is good is the big 12kg drum. I am gutted that I didn'tb Buy the same one has i had before. It's also not as quiet as they make out can hear in other rooms. It does annoy me how manufacturers can't see how shorter cycles on every wash is what ppl want. For the price I paid I could have had known makes for far less money.

Awful machine has had faults since day 1. They sent someone out, he said it was probably my way We pressure. Had it checked and it’s not. Bought it June for much more and no wonder it’s on offer. Still flashing error codes and has been since day 1! A0 and Hisense have been no help at all!