Leaks water out of machine door

New machine delivered on Friday First wash on Saturday After wash used dryer fault came up F 17 Called Hisense regarding fault told engineer will be with me following Friday Came to see machine and told me that it was manufacturers fault as machine not correctly put together Told machine should be replaced with new machine when machine is NEW

Soon I got it after a day electrical Board function

Drying option was faulty

Easy to connect. Fault with the dryer on first use, having to wait a week for an engineer to come out.

This product was advertised as silent , well it definitely is not, another issue is, machine doesn’t complete a full cycle of spinning , clothes are soaking wet still when you take it out of the washing machine they are dripping wet I even did a spin cycle and there was 9 minutes left but the washing machine ended the cycle , clothes still dripping wet. There is water in the seal left after every wash I am having to clean it with paper towel I have never seen this before with any other washer/drier. I called Hisense costumer service they ignored all my concerns with the washer and suggested I pay someone professional to install the washing machine instead of my husband, my husband works as an engineer in the water industry and this is a joke . They suggested he did not install it correctly hence the washing machine is not working properly, I assured them he has installed our previous washing machines and our families and friends , I will not be paying money for someone else to look at it and tell me it is installed correctly.

The dryer function didn’t work from new and brought up error codes. 2 weeks in and waiting on a second engineer to come out to try to fix it.

The product might well be good and we’ll find out second time around but this is more a gripe about AO. We were sent a faulty machine which failed on day one. We then had to wait for it to be assessed by an engineer before a replacement was authorised. By the time the next one is delivered, we’ll have been without a washing machine for two weeks. To be fair, once it was assessed as faulty there was no hassle from AO in agreeing to supply a replacement. But that it taking a week and it has to be said that the process is very much on their terms.