The first cooker that arrived looked like a seconds . The handles were rusty , the oven seal had come away and the side at bottom was sticking out.
I called ao straight away , emailed the pictures of the cooker to them and a replacement was arranged straight away for the following week.
The replacement was a lot better but it was just a pain having to take another day off work to wait for the replacement.
Also no offer of a goodwill gesture either for the inconvenience caused.