It's early days yet and the Instruction Booklet needs to be simplified as I am finding it complicated, but the microwave is working and is more powerful than my old microwave. I would prefer that you book someone and they come round and show you how it works. You press the button for microwave but you have to punch the button above next to the grill for the length of time required, and everything has to be weighed. Also there are no up to date videos showing that particular model, which might help.
The service from AO was excellent.