This product is very good when it works but known industry fault with control buttons and sadly AO take no responsibility for repair even when due to the comsumer goods act it should work for at least 6 years after purchase The 6 years is to curb land fill and products should be repair in stead AO as a company it would appear dont care about the after care shame

Purchased 05/2020 today half the buttons have stopped working. Not impressed - AVOID!

DO NOT BUY THIS MICROWAVE. The buttons fail after approximately 18 months and this problem seems to affect many other customers.

This product holds the record for the most unreliable electrical item I have purchased in years!. It's not cheap, and I assumed a brand such as Samsung would offer great reliability and great service - neither came through!. The switches on the front panel, in particular Start and Stop, began to be intermittent a couple of months ago. Now they hardly work. 18 months old and Samsung refuse to cover it under warranty. Also, be aware AO seem to state this has a 3 year warranty. Not quite correct - it's 1 year as standard. Strangely, the component I suspect to be at fault is probably (DE96-01040A) - perhaps a known issue? Shocking product - shocking service. My personal advice - go elsewhere.

Utter junk. Front panel switches have failed after 18 months of light use. Samsung repair agent Martin Dawes advise it's actually only covered by 12 months warranty and repair will be chargeable. It would also appears to be a known fault and they knew which spare to order in advance of inspection! Stay clear of this product. Should have stuck with Sharp that lasted 12 years!

Seemed ok but didn't get to try it out much as it stopped working after a week

When it works it is very good. However, it periodically switches it self off for no apparent reason and stops working until you switch it off at the mains and on again. It is well ventilated and it is not due to overheating. Samsung site is not able to help.

Good microwave and can perform lots of functions very well. But buttons failed after 1.5y - DO NOT BUY A quick search can show that it happened to a lot of people, seem an issue of this line of product form samsung