Th experience of buying the product from AO was really a pleasure . The person who took the call was able to answer my questions of the product and gave me the confidence to buy the product immediately . He also didnt hesitate to price match the product to another vendor. The product was delivered to second floor flat ( which has no lift) with no issues. And the product is working as expected . This is my second large Indesit product and Iam quite hopeful it will last just like my other one .