Disappointing product and service
1/5
Not one to write negative reviews but this has been without doubt the worst appliance I’ve ever purchased. Perhaps unlucky as other seem to have got more from theirs but has been constant issues; not starting for no apparent reason, rarely completes a cycle without just stopping and needing draining, got engineer out as issue with door stuck. Within warranty but his solution was to turn off the feature of the door opening when completed. This is one of the usps of the product and now no longer does it. Since warranty ended all the other issues have materialised and Customer Service have no interest in helping without charging for call-outs despite a 10year guarantee on parts of those parts break the cost of replacement exceeds the cost of the parts themselves. Overall clearly very disappointed with both the product and service from Hotpoint.
Tom Fordham