Item received on schedule by to very helpful couriers, The oven was well wrapped and compact and with some difficulties was unwrapped and checked for damage. The installation was simple enough, just slide the oven into the space and plug in! The oven was switched on and appeared to be in good working order and the finish of the oven was a great improvement on the old oven. We didnt have cause to fully operate the oven except for the required "burning off", so it wasnt used for some days after. It was then that we found that the oven had a fault! the oven temperature indication light was not functioning. A call to Bosch service dept was made and a visit to repair the oven was organised. Apart from this glitche, I would have given AO five stars as the oven is of very good quality