Oh, how I wish I'd taken note of other reviews ...
2/5
Its my own fault. I read the reviews, but really, really wanted a Samsung, as my other appliances are Samsung. However, as other reviewers have said, you cannot fit "big" plates in (and our plates are 10.5 inches), without raising the upper basket. "Tall" glasses (Taller than the size of a mug) will not fit - they have to go on the lower basket. You cannot put things like baking trays in, as the plate spikes are just not wide enough to support this and this is a major disappointment to me. The cutlery shelf is good though - and, I have now discovered - can be shifted, so the basket below can accommodate slightly taller glasses, but only if you load the basket through this gap and shut them up at the same time.
It does wash well though and dishes come out fairly dry. Programmes are long (but I've only used it twice, so far). It'll take some getting used to, but as the header says, I really wish I'd taken note of what other reviewers had said. Now I have to live with it until it breaks.