This heat pump dryer has not been as good or reliable as one we had previously (from a different brand). This one seemed a bit temperamental in relation to the dryer settings - it didn't always seem 'responsive' to the dampness of clothes and the same setting would give different outcomes even when other factors (weight of load, type of clothes) seemed consistent. The main problem we have had is that the machine failed just after two years of use i.e. just out of warranty. This was due to the filter at the bottom of the machine. We cleaned the filter appropriately, as directed and when the lights showed to check and change the filter, and we have been advised that because it is out of warranty we are liable to pay over £400 in repairs. This is not good.

Great service from AO. Totally disappointed with the Samsung heat pump dryer. After adjusting to the fact the dryer never seems to get enough to dry (that’s why it takes about 3 hours to dry a load rather than an hour) that was fine. What the most annoying thing about this dryer is the fact that everything gets so tangled in the dryer. Don’t even think about drying bedding because it’s just one giant knotted ball. It even knots up my daughters pj bottoms legs. I spoke to a helper at Samsung and he advised me to dry everything a in pillow case. I said that’s not going to work for a duvet cover. Then finally he said dry every item separately. As in 1 item at a time. I didn’t think it would be so bad as there is a setting for mixed loads. No this does not work. Overall it’s like banging your head against a brick wall. Thank goodness summer is coming up and I won’t have to use this giant waste of money as much.

Drys the clothes well, I have no issues there. But, if you leave any clothes in the dryer, even for a few hours or overnight, they smell really damp. I found soggy fluff in the heat exchanger and realised this was the source of the smell. The heat exchanger light is always flashing even though I now clean it after every use to try and keep the smell down. Samsung support told me to move the pipe down a bit (the same level as the washing machine plumbing) so hopefully this may help the horrible smell. Not great on a really expensive machine that is only a few months old

Machine delivered nearly two weeks ago & not working properly. Was promised an engineer to call out on mon the 1st ( but nothing ). Then was told an engineer will be calling on the 15th because everyone is busy. I think I deserve to get my money back ( terrible service seeing as this tumble dryer cost over £650) Not happy at all ??

Despite an extremely long drying cycle (3 1/2 hours) the clothes are never properly dry. Jeans are a particular problem. Definitely would not recommend.

Loved this at first but had it just short of a month for it to start making so much noise it was unbelievable, Samsung sending someone out tomorrow after saying they’ve had a few go faulty through the fan not being fastened in tight enough inside in the factory and it should be a quick fix, fingers crossed!

This is genuinely a great dryer and I'm very glad I bought it, but after having used it consistently for almost a year, there are a couple of things that might make me reconsider this dryer. The first is the lint trap: when you put it back in the dryer after scraping out all the lint, it sends up a cloud of dust into the dryer drum, which makes you feel like you're just adding dust back to your clean laundry. The second is the filter that's accessed through a special compartment that sits on the bottom left side of the front of the dryer. While this doesn't need to be cleaned every time you do a load, it does need to be cleaned fairly often (I get the warning light to clean probably once every 3-4 loads). It's VERY difficult to clean. They give you a little brush to help clean out this secondary dust trap, and it just doesn't work. You end up just mashing all the lint to one end of the metal catchment bars and it sends a load of lint flying everywhere into whatever room your dryer is in - I find that 4/5 times when I check whether the warning light has gone off following a 'clean', it still doesn't think it's clean enough. It's also hard to access, even with the brush, which means I regularly end up hitting my knuckles (and sometimes cutting them) against the sides of the compartment. So while this is a great dryer, maintenance is a real pain. I also took one star off because the delivery and installation of this dryer with AO was a disaster.

This dryer takes a long time to dry laundry i have tried various programmes but all take long periods i have been told this is because it is using different technology and I guess it may be because I’m not used to it yet I will remain hopeful