Really disappointed with this heat pump tumble dryer. Read all the reviews and numerous reviews said how quiet the dryer is. When we first switched it on, it is louder than our old vented dryer. Now waiting for a Hisense engineer to come out to inspect this brand new dryer. Wouldn’t buy it.

Great product and always excellent service from AO

Dries much quicker than my old condenser dryer, lots of options and functions. Much quieter than my old dryer, love how you can save personal settings for cottons and delicates so it doesn’t go to default settings each time - have only tried on those two, haven’t tried doing it on other presets yet but assume you can do it on all of them as I’ve saved my options for two already. Very impressed. Dries quicker than start time given and adjusts the time left as it goes along, and actually got a load of towels dry in just one go, didn’t have to press button to go again as they were fully dry after selecting that option - old dryer took several goes before towels were completely dry.

Had this for about a month. Tried everything but the clothes were never dried. Rubbish product. Replacement required

Quiet, leaves cloths soft and no creases

I fully understand the differences in how heat pump tumble driers work. I appreciate the cycle times are significantly longer than vented tumble driers - that isn't an issue for us. I understand that they require the condensate tank emptying after each use, that the main lint filter is cleaned before each use, and that they advise the heat pump filter is cleaned after 4 or 5 uses - None of the above would be an issue. What is an issue is that regardless of whatever cycle we use (even the longest 3hr 30mins cycle, with the extra extra dry option selected, clothes still come out slightly damp. They are spun at 1400 after washing, and recently we have spun them a second time. Even when the machine is only 50% full, the issue is barely any better (what is the point in paying for a 9kg machine if you can only dry 2kg at a time?) The main annoyance is 80% of the time the cycle stops half way through (even on some of the shorter ones), when you wake the machine up the two warning lights are on, despite the tank and filters being cleaned before starting the cycle. (and upon doing it again there is very little lint or condensate present). - Oh, and other comments about emptying the condensate tank are right, it's an unnecessarily painful process having to tip and shake at all angles trying to get it empty. The machine came with what appeared a couple of small cosmetic dints and issues (NOTE : AO have been brilliant and are sending out a replacement as soon as it comes back in stop, so again, not an issue.) I'm hoping that the issues above are due to a malfunction due to a bump in transit somewhere along the line, and the replacement will work as expected, or else I'll be asking for a refunded. Very disappointed. It could be resolved if the cycle times used the sensors to also extend the cycles automatically if they need longer, or even the ability to manually select whatever time you wanted beyond the 30/60/90 min option. We wouldn't care if the cycle took 5hrs, as long as it told us before, didn't stop half way through, and was dry when they came out.

Having not had a tumble dryer for years, we were apprehensive about buying one due to cost and energy consumption. After considerable research we decided to go with this one. To say we are pleasantly surprised is an understatement. Washing for a family of four is never ending and now winter is here, the ability to dry is limited so the dryer is used everyday. The cost to run is barely noticeable. A standard drying cycle (3h25mins) costs around 60pence which is way cheaper than running the central heating. There are so many pros to this dryer with no cons. We would highly recommend this make and model.

Prompt delivery on time from AO and in use within the half and hour drying Elderly Mums washing carers had done, Making life easier for them. Cheap to run and comes out as expected and at at Great Price for A++ rated machine. paid more for my Miele !