Caught Fire On First Day
1/5
Freezer arrived and ao dealt with delivery perfectly well, we plugged in the following day and after 12 hours we noticed the fridge and freezer was not getting cool, in fact it was the opposite, our digital thermometer showed 23.5 degrees Celsius and the Kitchen was only at 18. I rang ao and was auto diverted to Beko (45 min wait) who advised they would need to send an engineer to verify the fault at which point we had the right to a refund or replacement, however they had no appointments for 12 days which I expressed my dissatisfaction as it doesn’t take an engineer to confirm that the fridge was heating and not cooling when I could certify this was the case from my thermometer. They booked the appointment anyway and after the call I was transferred back to ao (30 min wait). Ao were quite sympathetic and could understand I wasn’t happy waiting 12 days with no working fridge freezer. I was put on hold so ao could ring back through to Beko to confirm 12 day wait (20 minute hold). Ao agreed to replace the in 3 days but had no stock so I paid another £60 for a different brand and was just relieved ao we’re helping. After I ended the call I went to the kitchen to unplug the Fridge Freezer and noticed the kitchen had smoke and a very strong smell of burning plastic, after unplugging and waiting for the smoke to clear I looked at the compressor at the back which had expanded to a point where it had touched the internal plastic and melted it, this was easier to see using phone camera looking upwards. I have looked at other reviews regarding this model and there is nothing to suggest this is common, my best advice is do not plug a brand new fridge freezer in, then go out, I’m in no doubt this could have been far worse than it actually was had I of not unplugged when I did.