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Accept & closeFreestanding laundry installation
Find out everything you need to know about our freestanding laundry installation service.
Whether it’s a new washing machine, washer dryer or condenser tumble dryer, our fully trained team will get your new appliance set up and ready to go on delivery day. Find out what’s included in this service and what you can do to prepare for us.
What we'll do
We’ll get your laundry appliance ready in no time. Here’s everything we’ll take care of.
- We’ll get your new appliance unpacked once we arrive so we can get started.
- We’ll connect it to a water supply and plug it into a standard socket. Simple.
- Once your new appliance is safety installed in its new home, we’ll snap a quick picture of it for our records.
- We’ll also run a cycle test (no bikes involved). We’ll turn on your new appliance and test it out to make sure everything is working properly and there are no problems.
- Before we leave, we'll pick up all the packaging and take it with us, saving space in your or your tenants' bin.
- Chosen our Remove & Recycle service? We’ll take your old model with us once we’re done.
What you need to do
We’ll get everything sorted on delivery day, but there are a few things you need to do and check before we arrive.
Make sure there’s easy access to your kitchen and enough space for your new appliance.
If you’ve not chosen our disconnection service, you’ll have to make sure your old appliance is out of the way before we arrive.
You’ll need to have a plug socket within 1 metre of where your new appliance will be living.
If you’re getting a washing machine or washer dryer, make sure you have a cold water supply and waste hose connector nearby. Can’t see these? Get in touch to see if we can still install for you.
If your new washing machine or washer dryer is going next to a dishwasher, then you’ll need a Y piece to split the cold water supply between the two appliances. Don’t have one? You can find them in any hardware store.
What we don't cover
Here’s everything our installation service doesn’t cover.
- If your new appliance needs to be hardwired, please give our team a call so we can get this service set up for you.
- If there’s an issue with your plumbing, we won’t be able to install. If your water flow is acting up or you’re missing necessary parts, we’ll have to rearrange.
- We can't make any changes to the plumbing in your property.
- For safety reasons, we can’t install in your bathroom or on top of another appliance. (We’ve had stranger requests).
- We also can’t install vented tumble dryers. Sorry.
FAQs
- Can I add installation after ordering?
Yes, you can. But this might affect your delivery day, as it depends if any of our engineers are available. You can add installation up until 2pm the day before your original delivery date. Please give us a ring to get this sorted for you.
- How much does freestanding laundry installation cost?
Pricing for this installation varies, this can be checked when adding your product to the basket. Please get in touch with the team with any queries you have around pricing for the installation service.
- Will you disconnect my old washing machine?
Disconnection is a separate service that you'll need to select in the basket or when placing your order over the phone.
- How soon can I have my washing machine installed?
Installation is available 7 days a week, but this depends on your location and whether engineers are available. If you're ordering online, you can see which dates are available by adding a product to the basket and entering your postcode. If you'd prefer to speak to one of the team, we'll be happy to discuss availability with you over the phone.
- Will you hardwire my new washing machine?
If your new appliance needs to be hardwired, please give our team a call so we can get this service set up for you.
- Do you install at weekends and bank holidays?
Yes, we do. This depends on where you are and whether engineers are available. If you're ordering online, you can see which dates are available by adding a product to the basket and entering your postcode. If you'd prefer to speak to one of the team, we'll be happy to discuss availability with you over the phone.