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Accept & closeWe’re taking a sensible approach to the evolving situation with Coronavirus by following all government advice to make sure we can continue to serve you and protect our people. We’re currently unable to offer deliveries to Northern Ireland. We’re sorry for any inconvenience that this may cause you.
We’re currently offering the following services in all areas that we usually deliver to:
We’re not currently offering installation on on:
Our drivers will give you a call when they’re on their way to make your delivery. If you live in an area with local lockdown restrictions, they may ask some extra questions just to make sure they can deliver in a way that’s is safe for them and for you.
Yes. We’re taking a sensible approach to the evolving situation with Coronavirus by following all government advice to make sure we can continue to serve you and protect our people.
However, due to the current situation around Coronavirus we are having to adapt the service we can provide. If you are self-isolating we won’t be able to enter your house to carry out any installation services and will have to leave your delivery on your doorstep. If this is the case, but you would rather we install the item, you can rebook the delivery for a later date.
We’re currently offering the following services in all areas that we usually deliver to:
We’re not currently offering installation on:
We will reintroduce these services as soon as we can do so safely.
All deliveries will now be made to behind the main entrance of your home. If you have a shared entrance – if you live in an apartment block, for example – this means we’ll bring it into your apartment, not just the front entrance to the building.
The only exceptions to this will be all eligible products that include our installation service and all American Fridge Freezers (with or without installation) which we will continue to deliver to the room of your choice.
If you have a recycling collection booked, you’ll need to bring your item to your door ready for us to collect otherwise we won’t be able to remove it.
If you’re self-isolating because of illness or Coronavirus symptoms, and have booked an installation, we won’t be able to enter your home to carry this out. We will need to leave the item on your doorstep. The cost of your installation will be refunded.
We’re taking a sensible approach to the evolving situation with Coronavirus to make sure we can continue to serve you and protect our people. When we deliver, we ask that you distance yourself from our drivers by waiting in another room while they carry out the delivery and installation. This helps to reduce the risk of spreading the virus to others. We also recommend that you clean surfaces and handles once any installation is completed as an extra precaution.
If you need to amend your order, we recommend you go to My Account to change your delivery date. You could contact us on 0161 470 1200 to talk to one of the AO team however our phone lines are extremely busy at present due to very high demand.
Our drivers are being asked to wash their hands often for a full 20 seconds. If a driver asks to wash their hands in your home we would appreciate if you could help them out. There is currently a nationwide shortage of hand sanitiser but we are working hard to source stock and provide our driver with this. In the meantime, hand washing is the best advice.
On occasion we do use third party delivery people who have ensured us they are following all Government guidance.
Keeping our people and customers healthy and safe is a top priority so there may be an occasion where a driver does not feel comfortable entering your home. If this does occur you can agree to a doorstep delivery or re-book the delivery through our customer service team. If you had an installation booked and it isn’t installed, we will refund you in full.
You should rebook your delivery through My Account or contact us on 0161 470 1200 and talk to one of our team. You might decide to re-arrange your delivery or we can deliver to your doorstep, but we won’t be able to offer the full range of services, including installation. See below if you are self-isolating.
We are sorry to hear that you are feeling unwell. We can still deliver but we will need to take a number of precautions as if you are self-isolating, please see below. However you might want to think about arranging your delivery for a few weeks’ time when you are feeling better. That way we can give you the full AO service.
We are sorry to hear you have had to self-isolate. We can still deliver but we will need to take a number of precautions.
We’re sorry that you have a fault with your product. We’re taking a sensible approach to the evolving situation with Coronavirus by following all Government advice to make sure we can continue to serve our customers and protect our people. If it appears that your product has developed a fault we will follow our normal procedures unless you are self-isolating. These are difficult times and If you are self-isolating we won’t be able to enter your house to uninstall or collect your product. If you urgently require a replacement, please place a new order and we can deliver this to your doorstep. When you are out of isolation you can call us to make arrangements to collect the faulty item that you wish to return.
It’s business as usual unless you are self-isolating, in which case, as long as the item is unused, you have 100 days in which to return the product so we would ask you to hang on for a bit until you are no longer at-risk and out of isolation.
It’s business as usual unless you are self-isolating, in which case we won’t collect from you but you have 100 days to cancel the product providing it’s not been used. Please contact us when you are out of self-isolation and we will sort it all out for you.
We’ll continue to deliver as long as we can do so safely. We are seeing unprecedented demand for some products (freezers for example) which has led to some challenges with availability however we will continue to work with our suppliers to offer the best possible range. We will only list for delivery, products that we have in stock in our own warehouse, or are in stock with our suppliers.
It would be irresponsible of us to speculate and cause unnecessary worry. We are following all of the Government guidance and working closely with all of our partners to continue serving our customers and looking after our people.