FAQs

If we’re unable to complete a delivery or associated service because of a reason that you’re responsible for, you’ll be able to rebook. You’ll be advised of the redelivery charge for your chosen date at that point. Our re-delivery costs vary with our flexible options and depend on your postcode - you can see the price when in checkout. Next day delivery and certain timeslots will cost a little extra.
If instead you choose to cancel your order, a failed delivery charge will apply (see table above for current charges). Please note the delivery / service charges paid when you placed your order won’t be refunded in these circumstances.

We always try and offer a next day delivery option, but it depends on your postcode and the time of day. To check the next available date, go to checkout online and input your postcode.

You have until 2pm the day before delivery to amend your order free of charge.  After this point your product will be on its way so, if you’d like to change your delivery date or time, you’ll have to pay for a new delivery slot.  Alternatively, if you ask to cancel your order after the 2pm cut-off, then a failed delivery charge will apply. See table above for current charges.

We’re pleased to offer our customers a 30 day returns window if you change your mind about an unused product. We’ll process a refund of the product price, together with the charge for any services we didn’t begin performing once we have the product safely back in our warehouse. To cancel an order and request collection you can either call 0330 058 0021.

We deliver to most of the UK, but there are some places we can’t get to or might charge a little more to deliver to. If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.

If you live in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you. Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.

Our delivery costs vary with our flexible options - you can see the price when you checkout. Next day delivery and certain timeslots will cost a little extra.

We always try and offer a next day delivery option, but it depends on your postcode. Find out more at the checkout.

We deliver from 7am-7pm, 9am-5pm as free of charge option timeslots, but on the morning of your delivery we’ll update you with a 4 hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra.

On the morning of your delivery day, we’ll text or email with an estimated 4 hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.

We can install in most postcodes 7 days a week, so we can get your product up and running as soon as it arrives. See when we can deliver to you at the checkout.

If plans change, don’t worry. You can change your delivery date and timeslots for free by calling us on 0330 058 0021 after you’ve ordered up to 2pm the day before delivery. If you wish to amend the delivery date after the 2pm cut off, then you will have to pay a re-delivery charge.

We do, but our drivers will have the final say on whether a delivery is possible. Once you place an order, you’ll be asked how many steps your home has, so we can make sure we’re prepared on the day.

From 29 April 2024, new connectable products should be accompanied by a Statement of Compliance from the manufacturer, certifying that the product complies with applicable security regulations. If you would like a copy of the Statement of Compliance please contact [email protected] with your order number and product details and we’ll email it to you within 14 days.

For further information, please see the “Statement of Compliance for Connectable Products” section of our T&Cs.