I bought this kettle 7 days ago, and thought spending more on a quality brand would give me a better quality product. One of the key features I wanted and expected was to be able to easily open the lid when filling. The product description majors on this feature, but the 2nd time I used it, the press button lid refused to open. I was referred to Bosch in the first instance, who said I should contact the retailer. My concern now is if I have to return the kettle, I will have nothing with which to make hot drinks, and this could be for weeks! The lid opens after numerous presses, and I am trying to live with it. But it may prove impossible, and I suspect eventually I will be unable to open the lid at all. Disappointed with Bosch... after spending nearly £2000 on new kitchen appliances! Frustrated with AO.com!