Distressed Buyer...
1/5
I am a little downbeat just now to be honest as I type these words & not sure exactly what to do. The delivery came exactly as asked, last Thursday. The drivers were top rate as usual. They deposited the stove upstairs in my hallway the day before my electrician, Kevin was scheduled to return after having completed a rewire of my house in June. I couldn't have been more excited. I'd bought three new induction compatible pans & my joiner, Leon spent days crafting & installing a beautiful floating oak shelf just above it. When he saw the shelf as he came to decommission the gas stove, Craig my plumber said he would have to condemn it as being too close to the stove, until I explained that Leon had worked diligently to create the perfect shelf to host a strip of LEDs that my electrician, Kevin himself had suggested & there would be no open flame with an induction hob. My spark showed face at 14:30 on Friday and unwrapped the stove. Then made a few phone calls before calling me up from the garden to tell me his rewire did not support the draw from this particular stove. Turns out he has to submit a letter to the Electricity Board (in Scotland) & now has to schedule another day to dig up my floor, once again, to install a superior cable to support this particular installation. He said he spoke to two other electricians who have never come across this issue. And, yesterday he informed me that he 'hopes' he can get back to me in the first week of October to conduct this second re-wire, which is going to further delay the completion of my floors & significantly increase the cost of this stove model. I'm a complete novice in house restoration. It's the first one I've attempted & have met with a bathroom flood that ruined my carpet (and upset the bloke downstairs). I've been living out of one room for the past three months & tried diligently to coordinate electrician, plumber, joiner, plasterer, tiler, & decorator. I had hoped it was all drawing to an end, because as novice in stove selecting as I am -- nothing in the details of this specification highlighted to me that this particular stove, as beautiful as it appeared, would create such a demand on the grid, or require my electrician to undertake his second rewire. And, now after my gas cooker was taken out Friday morning, ahead of this scheduled installation, I am without a cooker for the month of September. So, I write this review just now with the hope that I do win a refund for the cost of this stove & I hope it will work well, once I finally manage to get it installed & I hope that perhaps AO better highlight this (if they didn't already do so) in the product specification, so others meet with more joy in receipt as I did & I thank you for your attention...
Andrea Reive