Rubbish installation
1/5
While the product is good it’s a bit awkward to fit the saucepans if you have more than 2 saucepans at a time due to the diamond design of the burners. I wouldn’t buy another one this design. Now buckle yourselves in the installation fee which is normally £100 but was on offer at £50 which is what my local gas engineer would charge I decided to take the offer. What a mistake the first set f engineers turned up with the hob they damaged my work top which has only been in for 2 years. I thought they had fitted it correctly so gave them a £10 tip but when they left I noticed it wasn’t anchored down you could actually lift it up. I contacted ao they sent two engineers who couldn’t do it as they were electrical engineers not gas this was 6.30 in the morning. Contacted ao.com again they sent 2 more engineers who said there were no brackets fitted thus the reason you could pick it up. They didn’t have any brackets with them but found one rogue bracket in his rubbish bin. He put one on said it was fine and he said there was a gasket fitted but my husband checked there was no gasket and you could see the hob raising up when you clean it also gaps so any liquid can go under it and it to the drawers. Still waiting for a response the customer service person said he’d request the engineers to come again and from last contact they refused. Waste of money and my time.
Victoria Williams