I don't know how it got such a high rating, it's beyond me. If I could I would give it no stars at all. Maybe it was just my oven but after 3 Samsung engineer visits who deemed the oven as "working within specifications" I can only assume that nobody really use an oven nowadays as an oven with most just heating up food or maybe cooking pre cooked meals or just like having an fancy oven for the show. I don't know. All I can say is, we really wanted to like this oven as it has tremendous reviews and promises a lot, on paper at least. In reality... It does not bake evenly: it burns in the corners leaving the middle still uncooked. This is difficult to deal with as there are no know to man techniques to turn the content around from the middle to the corners without ruining the dish. It is soooo slooow! We are comparing it with our previous Hotpoint and Electrolux before that, both budget ovens, both spot on with baking and quick. But not Samsung. It takes ages. Well, it takes 5 minutes according to the oven own temperature preheating indicator but we only found out when our food is still raw on completion of the programme and when the engineer said we should disregard the preheating indicator and leave the oven to preheat for at least 30 min. They had to send the engineer a third time to make them measure the temperature inside after preheating and indeed it was nowhere near what the target temperature was set at. The engineer even said that the "fast preheating" , the "dual cook", the "preheating indicator" are all just gimmicks we should ignore. But we payed £££ for these "gimmicks" and it still doesn't perform as a basic oven even. Then the Samsung customer service... Never again! We've never been more insulted and patronised, very politely, by staff who has absolutely no clue about their own product or cooking in it. 4 months of ordeal and still counting...

Would of been five stars but only one shelve

Great oven, quite hi tech, only issue I've found is that my mobile isn't compatible with the oven. Also you only get 1 oven shelve, now considering you can split this oven into two, you only have 1 shelve.

Great oven / not sure the plastic opener for top oven will last for very long

Great oven, loads of features and settings. User manual could be better as it is generic and not specific to our exact model. More oven space than previous model an comes with plenty of trays etc

Very nice oven, big space, unusual ability to make into 2 separate spaces using a clever folding door and a divider (but the divider was not provided, and is being sent separately). Makes interesting chirping noises that one day will no doubt understand.

Great oven. If you like to cook/bake it's oven for you. One star down as for instructions. I don't understand how is possible Samsung is doing the same instructions books for all models I needed to find video on YouTube to learn how this oven works.

Would have been 5.stars but we had to buy extra wire rack. It only.comes wolith one.