The very first time I used this appliance it cut out and exploded lifting itself off the ground allowing a flash flame to shoot out the bottom, tripped the electrics and emitted an acrid stench of electrical burning. This appliance was a clear fire hazard yet had been allowed to leave the Whirlpool/Indesit factory. Indesit washing machines have a ridiculous new fangled door locking system which relies on the machine being plugged in and fully working to open the door. In turn that means when it breaks down the only way to retrieve your belongings from inside is to force the door as there is no manual override. The warranty on this is quite unfit for purpose. BEWARE that if things go wrong with Indesit (or any products manufactured by Whirlpool UK) out of business hours there is noone to call for assistance and if you call out a local person or make safe yourself, they negate the warranty. Despite a fire hazard I had to wait 12 hours before I could call anyone. When I did call AO.Com brought manufacturer's representatives into a 3 way call - they were atrociously bad. They insisted on sending one of their engineers, which could take days, weeks or even months, and at that time there was nothing they could do as they had no engineers available! ? Also they refused to allow me to force the door to retrieve my belongings from inside., effectively expecting me to forfeit some £700 plus worth of clothing that would be ruined. I was later informed that their policy is to book an engineer from some third party company and if there is a safety concern they ask the engineering company to arrange an urgent call out 48 HOURS later - hardly taking safety concerns or the safety of customers seriously!! At the point of me becoming distressed having aggravated an injury trying to make it safe, AO.Com did step in and take over - they agreed to bear the cost of replacement and allowed me to force the door and retrieve my clothes. I have since complained to Whirlpool UK/Indesit asking them to look at safety protocols and design faults - the complaints handler I spoke to has since warped, twisted and misrepresented my complaint into some personal injury claim which it was not. I suspect the root of this lies in unconscious bias towards disability. However since this women has manipulated the complaint I have been subjected to a barrage of bullying and intimidation from their Claims Department, and have been subjected to false allegations and dishonesty. It is my belief that they are behaving this way to make the bullying so unpleasant that it shuts the customer down and makes them go away, then they can avoid the expense of safety investigations and potential product recall risk. The treatment I have received from Whirlpool UK has been atrocious and their warranty that comes with this product is not fit for purpose.

Great washing machine for washing clothes. Some cycles are quite long but there are a few short ones which does the job (1 hour 20). The dryer doesn’t seem to dry sheets/towels/clothes even after nearly 4 hours in there. You also have to flick the machine to a 3 min drain before you can put it on dryer ??????? Not sure what that’s all about. In a round about way your clothes will come out smelling fresh (providing you use nice washing powders) and wet or fresh and dampish if you stick them in the dryer. There is also a very high possibility I am working this machine all wrong and it could actually be a 5 star! Buy it and find out for yourself. Tip: if your clothes do come out damp after spending nearly 5.5 hours being washed and dried, crack the hair dryer out, works a treat!!

very happy with this machine , washes well is quiet and easy to use.

We like everything about this machine apart from the length of the cycles on offer. They all seem to take an age! The drying quality is pretty good as long as you take the washing out while it's still hot otherwise it just condensates and you're back to square one. A drying cycle that takes 4 hours to do is not something you want to do twice! Definitely a separate tumble dryer would be preferable, but given the space issue we have this works fine.

Tenant very happy

Very good product works well !!

I found the ordering and delivering of the product extremely easy. Staff were very helpful,, knowledgeable and friendly.

An upgrade from my previous indesit washing machine, and it’s a Decent machine, bigger load capacity but definitely not as good as the old one , as noisier on spin and also every program is longer