Very disappointed.
Upgraded from a corded Shark the first model sent had a faulty battery /charger unit- customer service very helpful although having to waste more electric with attempted trouble shooting. The arrangement was then made to exchange the whole unit. This left me without a hoover for a couple of days …..no biggie except in a household of 5 adults, 4 cats & 2 house bunnies it proved challenging.
The replacement exchange was on time, delivery guy was brilliant & polite, Thank you Shark for this.
The replacement is a poor ‘upgrade’, in my experience, the battery drops to 80% within a couple of minutes , maximum amount of time so far is 20mins before the battery dies.
This then requires a minimum of 3-4hours electric every time - I can hoover my home in less than an hour & half !
The suction does not compete with my previous hoover however the attachments are useful, especially the lift away option.
Either I am jinxed and have received another dodgy hoover or the marketing of ‘up to 60 mins ‘ is based on the minimum suction hard floor setting- either way I am sorely disappointed - Apologies Shark - an honest review