Really disappointed. Loved it when it arrived but six weeks later the fridge has completely failed. An engineer has just visited and told me that there's a major problem with the gas so the fridge isn't working at all and the freezer won't be working at the right temperature either. As it's not fixable I'm waiting for a replacement from Smeg (during a heatwave) and I've spoken to Smeg Customer Services but they haven't been able to give me any idea of timescales and say it will be up to them to decide whether they sent a replacement out once they've read the engineers report. For the amount of money I've paid, I feel really let down especially because I have no idea how long I'll be without a fridge freezer. The warranty will cover a replacement or repair (I hope) but I don't get anything towards all the food which has gone off and which has had to be thrown away which is really annoying. I know Smeg have reliability issues but I'm pretty disappointed my brand new fridge freezer only lasted six weeks. The lads from AO who delivered it were super careful when they brought it in.

Love the look of the SMEG Fridge Freezer, it really brightens up the kitchen compared to my previous basic steel grey colour (not SMEG). The design is great and the shelves are well spaced. The brand letter detailing on the door compartment is low quality as the letters moved as I removed from the packaging. It is also quite noisy compared to my previous appliance which was less than 1/4 of the price.

Absolutely fantastic item, you can’t fault the quality of Smeg and the service ao provided was above and beyond what we expected. The packaging added to the height of the delivery and couldn’t get it through the front door. But the delivery drivers were excellent and carried it in through the back around the side of the house. Customer service was brilliant and we knew what to expect at every stage of the order. Will definitely be shopping with ao.com again!

Very stylish, good build quality, very quiet, has good storage space, would definitely recommend this product.

Looks fantastic, big inside, arrived on time and good guys delivered it.......very smooth

This is our second Smeg - the first is 16 years old and still going strong but has now been relegated to the garage because we needed a bigger freezer section. I have to say this is a thing of beauty and is super quiet - at most you can hear a gentle whirring. I am 5ft3in and was worried the top shelf of the fridge would be too high but it's fine. The only thing the fridge section is missing is a wine rack (this is an extra apparently) but other than that the storage options are flexible and more than enough for a family of four. The freezer section has three drawers... they have a catch at the back so they don't come falling out but you do have to pull them all the way out to see inside and when you do they sort of tip forwards for easy access. You have to bend down quite a bit to see inside the top drawer when the fridge door is shut (overhang) and the bottom drawer isn't as big as the other two but all three are deep and hold more than you think they will. I've currently got 5 or 6 900g bags of frozen chips/wedges in the middle one. What else to mention... there is an unobtrusive alarm if you leave the fridge door open for too long and the lights in the fridge are like something out of Star Trek. All in all, extremely happy :)