The oven was damaged and only decided to tell us once it was fitted. There was no trays with it either. The customer service was appalling when trying to solve these issues.

Bought this new on 2nd March. First time I used the grill it cut out after around 12 minutes and refused to come back on for another 6-7 minutes, by which time it was almost cold. AO very efficient, took up the issue with Hotpoint who authorised a replacement. This arrived on Monday and guess what, it has the same problem. Today a Hotpoint engineer arrived to look at the problem. He assured me that the cutting out is normal and is due to eco settings! Not impressed.

After 18 months of use in a family home, not a commercial kitchen, the element failed. Hotpoint would not refund me the price of a replacement element. I was told by Hotpoint customer service I should have taken out an extended warranty. Seems like Hotpoint products are not what they say they are.

Grill keeps turning off after 10 minutes engineer said problems could not solve, have ruined several mixed grills,dont want to have to replace, only 3 months old,help needed. Otherwise cooker good

Grill keeps turning off after 10 mins engineer called ,could not rectify ,have spoilt many mixed grills, at a loss what to do,dont want to replace only 3 month old help needed.

So far the oven has fulfilled my expectations and I am happy with it. I have not explored all its options yet though. I have given 4 stars simply because it would be nice if the oven light remained on while grilling which it doesn’t. I’m guessing the grill itself is considered enough light perhaps, but my preference would be for light too.

So far all is well with my new oven. I haven't had it long but it works fine and is similar to the one it replaced, so no surprises. I also like the fact that it was one of a very few available in white, which shows less marks than black or stainless steel.

So far so good with a few niggles. Oven heating seems to work well but the grill cutting out as a safety feature(!) after 8 minutes is a bit confusing. As similar to most comments - having the temp readouts on the underside of those thick temp dials makes them harder to read, though I like the chunkiness of the dials. Finally, it was hard work to install for us as it is definitely deeper than our previous oven and I had to move the control box that was there as it happened to be in the same position as the control box on the oven itself. Do take careful note of the dimensions. Onto the good things: the main one for us is having two ovens which is brilliant. The rest... well it functions like it should do!