Got this oven just over two years ago, was never completely happy with it as it didn't cook very evenly and couldn't use top oven and bottom together without issues, however it did the job and we adjusted how we cooked things accordingly, however this week the main oven stopped working, there was an awful popping sound and it no longer heats up(top oven/grill still works - sort of).

We have only had this oven for a couple of weeks and are very disappointed with the grill function because it keeps cutting out when the grill reaches a certain temperature. We timed it today and the grill was on for 10 minutes before cutting out for a whole 10 minutes (the manual says it does this for a "few minutes") and then heating up again. We were cooking sausages and it didn't feel safe to have the meat cool down only to be reheated. Apparently this is an eco grill and it is supposed to cut out, but as far as we are concerned it isn't fit for purpose. We wanted to cook 8 sausages and 8 rashers of bacon so that four people could eat at the same time. We could only cook 4 sausages and 4 rashers of bacon at the same time as the grill tray is very small (the grill space available is only 35cm wide and 23cm deep) and then had to wait for 10 minutes before cooking the next batch. Not great if you have a large family. The grill tray provided also has to sit on a metal shelf (rather than slide directly into the grill) and the shelf slips forward when you pull it out. The other negative is that the plastic control knobs get extremely hot when the grill is on. On the positive, the delivery and installation by ao.com were excellent.

Oven stopped working on 2 years in service

I bought a Hotpoint DD2540WH_WH oven in March 2018 to replace a twenty year old Neff, and today the fan oven element failed after only two and a half years service. This was the second such oven I'd received from AO, the first having been returned with a faulty timer; perhaps I should have taken the hint and have known better than to buy Hotpoint.

Not very happy with DD2540WH oven. We purchased this oven and it worked for a year then the main oven fan broke. I thought that this was so unreliable that I would purchase a second new oven. However a lot of the Hotpoint / Indesit seem to share the same spares so I was not surprised when I had to replace 4 oven heating elements in 3 years. Hotpoint / Indesit / Whirlpool should be required to publish mean time between failure figures for there appliances!

This is the second faulty oven of this model I have had since November 2019. The first ovens internal cavity came apart which meant a replacement had to be provided. The second oven, the seal on the bottom oven isn't keeping the condensation in causing water to leak down into the cupboard below. Seriously questioning the build quality because of having to schedule 2 repairs in less than a year on 2 separate ovens! This is no fault of A.O at all. This is a manufacturer issue.

Straightforward installation and reasonable operation. Operating the timer proved difficult from day one, the buttons unresponsive and controls not working as documented. I eventually determined that the timer was faulty as it refused to operate at all once the oven was hot. Even though it was reported as faulty within 28 days, Hotpoint want to send an engineer rather than replace it outright. AO were cheap, delivered on time and removed the old oven without a hitch. Hotpoint I will be avoiding in future.

Hoping this is a bit better than the last one. Previous version of the same model had a real issue with the fitment of the grill element which is not secured but simply rests on a ledge either side. We found after time that the element slipped off its perch and then started to drop. Hotpoint told us they had no other complaints of this nature so we assumed we had a Friday afternoon cooker. I had to replace three elements in 7 years which was a pain but when we came to replace our old one recently there was nothing else comparable for size and price.