After just over 2 years of light usage, the grill element has failed. Also, when using the grill on full, it cuts in and out after a while: really frustrating.

Bad design, you get an additional condensate drip tray that must be fitted, which I did but it has proved ineffective ruining the drawer unit below the oven, hotpoint not interested having sent out an engineer to check installation. Stay Away from Whirlpool, Indesit and Hotpoint

Bought this in August 2019. Agree with the comments about water condensation. Grill packed in in April 2021. Hotpoint used to be a decent brand. This oven is rubbish I’d give it no stars if I could

Tried the oven a couple of times now & it doesn't seem to work effectively... if it says 180 for 20 minutes I'm putting it on 190 & leaving 30 minutes. Also done biscuits & they weren't evenly baked.... I did expect a brand new oven to perform much better

Looks great, condensation runs out the bottom of both ovens. No fan in the top oven, don't see why they haven't made the top oven to the specification of the bottom oven, the point of a smaller oven is for less items to cook without the need to use the larger oven saving electricity surely. Not able to remove inner glass on door to clean without taking whole door apart. Dust gets in between the inner door and outer door so not able to get in there to remove it. Very disappointed with this oven. I have always had Hotpoint kitchen stuff and am really unhappy with this buy. Wish I had gone for another make.

It broke after 3 years. Disappointing.

Bought this double oven in June 2020 and it finally failed completely in October 2021. When it first arrived, there was a 'bend' in one corner. I queried this with AO installers and Hotpoint and both said this was normal. Not seen this on an oven before but decided not to pursue as it worked fine. Within a month of arriving, we noticed 'bubbling' in the oven. Queried this with Hotpoint and were told this is 'normal' from useage. Not had this happen before with an oven but trusted the Hotpoint make. Within 6 months - after the returns period with AO - the timer sound started only working intermittently (which we found out when we realised our dinner was taking a long time!). Couldn't trust it after that. Sometimes it went off, sometimes it didn't, sometimes loud, sometimes quiet. Had to use another timer therefore. The main oven (we are a family of 4) is used daily for cooking and began to not heat up very well over the past couple of months (just out of warranty!). I noticed I was having to leave food in longer and longer to get it to cook properly, despite the oven light being out saying it was at temperature. I seemed to have to cook everything now at 200C. Then today, 15 months after we purchased it, the main oven stopped heating. Having phoned Hotpoint, it is a 1 year warranty on the whole oven, but 10 years parts warranty. Joy soon turned to disappointment. You either have to take out one of their 'plans' under their 'repair and care' team (almost half the price of the oven, and they'll have someone out within 5-7 working days) or pay a substantial call-out charge to Hotpoint plus their hourly labour fee for the 'free parts warranty'. We decided to buy a different brand of double oven and cut our losses.

The oven was delivered complete with packaging, but on removing the packaging i found that both sides of the oven had large dents, after reporting this to AO i was offered the cost of the delivery charge as remuneration, this was accepted as we had no other alternative, i needed the oven as my own was not working.