The top rack doesn’t fully extend and the runners are high pitched grating metal on metal it’s horrific. It’s on the lowest rack setting at the top yet you cannot put in wine glasses or sports bottles unless they go in sideways which is ridiculous. The bottom is a joke, you pull out the rack and it goes backwards into the machine as if you’re tilting it upwards so it’s not level, you literally pull it out and back it goes! I paid for it to be unwrapped by the delivery, they’ve left all the plastic wrapping on the top which now it’s shoved in to position cannot be pulled off.