The installation engineer said they do not work and it would leak as soon as he installed it. He was right! On the plus side, I was very glad the engineer was honest and he subsequently immediately installed it without the attachment. The returns process was also seamless, it was picked up from my house on a day of my choosing.

I have had the washing machine a week. I put it on wash & dry and cloths came out soaking wet. I have now had to phone the manufacturers twice. The first time she gave a programme to dry only and they just came out damp although I had it on the cupboard setting which means they should be completely dry. I have phone the manufacturers yet again yesterday who gave me another setting to try which I think was 5 on dry only and cupboard for completely dry. Two hours and 55 minutes later they came out still soaking wet. Not only that every 10 seconds the machine makes a double clanging noise which runs through the pipes in the kitchen and bathroom and the tap water jump when it does it. I have been told this is a valve opening and closing but it's really annoying and you can hear it above the television in the living room. It's the worse product I have ever bought and I will we complaining about it. I have paid for a washer/dryer but basically only have a washing machine. I bought another Hotpoint as they used to be good machines!!.

Unable to fit this due to design of kitchen and installation of machine

Did some reading on its effectiveness and decided it wasn’t worth the bother as no proven benefits

We couldn’t fit it without it leaking. I realise this could be our pipe work as much as the product.

Seemed a great idea but when attached to the water pipe it didn't seal and was allowing water to seep down the pipe. No issues when the water hose is attached to the pipe without the magnet. Disappointing.

£20 for this is absolutely a rip off it's complete waste of money and pointless

A bit of a waste of time as I live in an area with very little lime scale deposits, however, I imagine i would be very good for areas where the water is hard.