Poor availability of warranty repair staff, and poor service
1/5
Poor availability of warranty repair staff, and poor service, for our 4 month old Baumatic washing machine. This was despite us making clear that the situation was urgent because we have a small baby and need to clean clothes on a very frequent basis.
We were told that a repair would be done on site if possible, and that ordered parts would be 2-5 days. The engineer refused to come up to the flat because they couldn't park outside, and asked for a video of the washing machine instead. We were then told that it would be two weeks before they would come back to try and repair.
We now have a very difficult two weeks ahead, with no easy way to keep our baby's clothes clean.