The item I purchased was well wrapped. on opening I can say I am really happy with my purchase of the Russell Hobbs 3-in-1 Sandwich Maker.
It cooks beautifully and is easy to use, the same with the extra plates, although I did mess up the changing of the Plates until I realised I was trying to put them in the wrong way round. So far there isn't anything I dislike, just that the Bread we use proves to be a bit large to fit in so have a problem shutting the lid down, ending up with a crust not cooked, but not a problem for us. Very happy lady.