When I opened the door at the end of the first cycle which was initiated by the installation engineer, I found some items inside the dishwasher; polystyrene foam particles from the packaging, a grey rubber strip and an unopened complimentary sachet of dishwasher tablets and water softener. I wasn't sure if these were supposed to be left inside, and I'm a bit concerned about the rubber strip. The machine is an improvement in some ways over my previous Bosch, although I preferred the cutlery basket to the new cutlery shelf at the top. The bottom drawer makes a scuffing noise when being wheeled in and out, but I can't see where it is sticking. I don't like all the extra plastic prongs as they take up space. I have to make sure that large plates are placed to either side in the bottom drawer, as they are still in the way of the top basket if I place them near the middle. The depth of this model is greater than its predecessor, and so it sticks out by an extra inch or two than everything else, which is a bit annoying. I like that they have re-designed the salt cap without a thread, as the old one could get salt granules trapped in the cap thread. The machine came with a free 5-year warranty which gives good peace of mind. Whether it will last 19 years like my old one, I somehow doubt.