The delivery men were happy and helpful. The oven was securely packed and when removed I was very pleased with the design of the oven. It’s sleek with clean lines, however I did have a little difficulty in fitting the oven due to fact in has a small overhang on the front which meant it wouldn’t fit flush in the space. So what I had to do was find a piece of wood for the oven to sit on. Now it fits perfectly. I do need to purchase an extra shelf as only one was included in the purchase. It is very easy to use. My overall rating is Perfect, Brilliant very pleased I chose this model. Thank you