Nice looking but appalling Samsung customer service
2/5
I like the look of this cooker hood but trying to deal with Samsung "Customer Services" is appalling. The cooker hood was missing one nut that was part of the way of securing the glass to the motor unit. Simple you would think - contact Samsung and ask them to put one in an envelope and send it to us. Phoned - held for 20 mins, then spoke to someone for 30 mins - was asked to send them an email with the details, photos, proof of purchase, etc. Did straight away - 8 days later still waiting for their response!! Just keep sending automated emails. If I had known how bad Samsung were I would have purchased another make. Shame because otherwise it looks nice.