Delivered when stated. Well packed. Instructions and pictures neaded to be read more than once, but im getting on in years,so doesn't mean toffee. Easy to install biggest problem was obtaining correct size ducting. Eventually CEF electric ordered it and arrived next day at £8 for 3mts. Last screws bit fiddly but with help from the wife and 3 or 4 bits of wood no problem. Suggest that design move last screws lower by approximately 3 to 4ins .wouldn't nead wife .she could have a day off.