Good performance but some limitations.
4/5
I bought this as it was a which best buy. I am a little dissappointed as some programs are fixed so you cant change the temperature, spin speed or drying mode, this wasnt explained by which. The dryer only mode is a bit querky, you have to select the wash cycle which would give you the required drying cycle options then press the dryer only button. Washing and drying performance is good and the machine is quiet compared to my old machine. The instructions could be improved - theres a note on how to exit demo mode but nothing to explain what demo mode is or how to go into it. The hotpoint website is not helpful as it doesnt give a telephone helpline number, only a guarantee registration number. I ended up typing my questions to a robot assistant and went round and round in circles as it doesnt seem to have an answer to specific questions. I found a better instruction manual online from a "manuals website". I registered the guarantee online but finally called the guarantee line phone number in frustration, this connects you through to an insurance company where they try to sell you an extended guarantee but once I explained my problems they transfered me to a Hotpoint help desk and they were very helpful. Why cant hotpoint publish this number.