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    FAQs

    Coronavirus and your order

    Are you still offering Delivery and Installation in areas with localised lockdowns in place?
    Are you still offering Installation Services?
    Will you bring the product into my home?
    What precautions are your delivery drivers taking to ensure I don’t get Coronavirus?
    Can your driver refuse to come into my house and install my product?
    What happens if I book a delivery and start to feel unwell or I’m told to self-isolate?
    I’m not self-isolating but I’m feeling a bit unwell – can I still order from you?
    I’m self-isolating – will you still deliver?
    If my product was delivered but it’s got a fault, will you come and uninstall it/collect it?
    I want to exchange my product - will the coronavirus affect this?
    Can I cancel my product now it’s already in my home?
    If it gets really bad will you stop delivering or will you run out of products?
    What will happen if the country goes into full lock down?